CDL Enterprises Managed Services offering should simply be thought of as a flexible, cost-effective subscription service to ensure that your company's Oracle environment is and remains healthy, performs well and has the ability to draw on expert resources when needed. It provides preventative maintenance, proactive problem resolution, 24 x 7 alert response, backup and recovery administration and a range of other production-related Oracle database and applications support services. Some of the basic component pieces are:

Expertise on demand is at the heart of this service. Our flexible subscription model allows our clients to support workload peaks and complex problems with subject matter experts, as they are needed. For all but the most sophisticated large shops, CDL’s level of expertise is difficult to duplicate.

A dedicated DBA ensures that the support you receive is based on firsthand knowledge of your systems, as well as provides a consistent primary point of contact. When you need help or have a problem, a person who you know (and who knows you) will be the one working on your problem.

24 x 7 x 365 monitoring and emergency response is available to handle those events that threaten the availability of the database and applications environment and require immediate action. CDL will implement the basic components of OEM on your system which will provided alerts and preventative notifications to our DBA’s. We will resolve any potential issues before they become apparent to your end users.

Mentoring — sharing the knowledge — has always been a core belief of CDL Enterprises. This belief is illustrated best through our Managed Services practice. This sharing can take on two basic forms: letting people know exactly how we solve problems and why we approached it in the way we did, and simply answering difficult technology questions. We are often used as an expert sounding board -- where client staff can test a theory or fill in a small (but critical) gap in their understanding.

Last Updated: November 7, 2007, © CDL Enterprises, Inc.
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